TMA Offer
Your apps in safe hands. Every month.
Fixed-price Application Maintenance Service for your Microsoft 365 and Power Platform applications. User support, bug fixes, minor enhancements, monitoring, and quarterly reporting.
Who it's for
This offer is right for you if…
You have Power Platform apps in production with no sustainable in-house expertise.
Your IT department is stretched and can no longer support your business apps.
You want to protect a critical asset without hiring a rare profile.
What you get
Deliverables
User support
Email and Teams helpline for your users. Diagnosis and resolution according to your service level.
Bug fixes
Investigation and correction of anomalies. Regression tested, controlled deployment.
Minor enhancements
Monthly included enhancement credits (new fields, rules, simple screens). Beyond that, a custom quote.
Proactive monitoring
Connector and Power Automate flow monitoring, error alerts. You're informed before your users are.
Quarterly reporting
Activity report covering usage, incidents, delivered enhancements, and recommendations. Quarterly video review included.
Microsoft watch
Anticipating Microsoft changes (deprecations, Power Platform updates). No surprises for your application portfolio.
Method
How it works
Initial audit
We assess your Power Platform portfolio: apps, flows, governance, and risks.
Onboarding
Documentation, access transfer, monitoring setup, and support channel configuration.
Monthly execution
Support, fixes, and enhancements according to your plan. Tickets handled within SLA.
Quarterly review
Assessment, recommendations, and scope adjustment as your needs evolve.
Pricing
Monthly subscription, 6-month commitment
Three tiers (Essential, Pro, Premium). Price based on the number of apps, included hours, and SLA level. Initial audit included to define the right plan.
Request a TMA auditWhat this is not
- No new app development. This is a run service, not a build service.
- Not 24/7 on-call by default (Premium tier only, with specific terms).
- Not a replacement for your IT department, a specialised Power Platform complement.
Frequently asked questions
FAQ
What SLA do you guarantee?
Essential: response within 24 business hours. Pro: 8 business hours. Premium: 2 business hours with extended on-call. Penalties are contractual.
What is the minimum commitment period?
6 months to amortise the initial audit and onboarding. Then tacit renewal, 30-day notice to cancel.
Can you maintain apps you didn't build?
Yes, that's actually the most common scenario. The initial audit assesses maintainability and proposes an onboarding plan.
What happens if an enhancement exceeds the monthly credit?
We inform you in advance with a quote. You decide: defer, spread out, or engage on a time-and-materials basis.
Do you have access to our data?
Access only to required resources, via named Atelier Melney accounts. GDPR compliant, full audit trail, standard NDA.
What if we want to bring it in-house later?
A transition plan is built in: up-to-date documentation, training for your team, and 1-3 months of handover support. Zero lock-in.
Combine with